Terms & Conditions
Welcome to Unmask Hair. By using our website or purchasing from us, you agree to the following Terms & Conditions.
Use of Website
You agree:
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Not to misuse our site or content.
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To provide accurate information when placing orders.
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To be 18+ or have permission from a guardian to shop.
Product Information
We sell:
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Human hair wigs
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Closure/frontals
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Hair extensions
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Wig accessories
Product images represent the items accurately, but:
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Colour shades may appear slightly different due to lighting/screen differences.
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Hair lengths are measured stretched out.
Order Process
An order is confirmed only when:
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Payment is successful
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You receive an order confirmation email/WhatsApp
Unmask Hair reserves the right to:
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Refuse suspicious/fraudulent orders
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Limit quantities
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Cancel orders due to stock issues (with refund)
Shipping
Shipping timelines are stated on the Shipping Information page:
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Local orders: typically 1-5 business days
Tracking details will be sent once the order is dispatched.
Returns & Exchanges
Due to hygiene reasons, wigs must be unworn, uncut, unwashed, and in original packaging.
We allow:
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Exchanges within 7 days
Full details are on your Refund Policy page.
Pricing & Payments
Prices may change without notice.
We accept secure payments via Shopify-approved gateways.
Intellectual Property
All images, logos, branding, and content belong to Unmask Hair.
You may not copy or redistribute them.
Limitation of Liability
Unmask Hair is not liable for:
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Delays caused by couriers
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Incorrect addresses entered by the customer
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Damages caused by improper wig care
We will, however, assist with courier follow-ups.