Return & Exchange Policy

At Unmask Hair, we pride ourselves on providing premium quality wigs. Because wigs and hair products are considered hygiene-sensitive items, our return policy follows strict industry standards to ensure the safety and satisfaction of all customers.

1. Return & Exchange Window

• Returns or exchanges must be requested within 1–7 days of receiving your order.
  
• After 7 days, no returns or exchanges will be accepted.
  

2. Conditions for Returns/Exchanges

To be eligible for a return or exchange, the wig must meet ALL the conditions below:

The hair must be in PERFECT & unused condition:

• Lace must NOT be cut
  
• No oils, sprays, mousse, glue, gel, or any hair products may be applied
  
• No bleaching, tinting, or dyeing
  
• No heat styling (flat iron, blow dryer, curling wand, etc.)
  
• No perfume or odour on the hair
  
• Original packaging and tags must be intact
  

If the wig shows any signs of use or tampering, the return/exchange will be declined.

3. Wrong Item or Defective Product

If you receive:

• The wrong wig,
  
• The wrong length,
  
• A product with a manufacturing fault,
  please contact us within 48 hours with clear pictures/videos so we can assist with an immediate exchange.

Non-Returnable Items

• Wigs that have been worn, installed, styled, or altered in any way
  
• Wigs with cut lace
  
• Wigs that have any product residue
  
• Flash-sale or clearance items (if applicable)

4. Exchange Only

Because wigs are intimate products, we offer exchanges only.
If approved, you can exchange for:

• A different wig
  
• A different length
  
• Or receive store credit